Contact Us
Support Channels
Live chat
The fastest route. The chat button sits in the bottom-right corner of every page on nagad88-bd.click and inside the Nagad88 Android application. Available 24 hours a day, seven days a week, in Bengali and English. Log in first where you can — an agent who can see your account will resolve most questions in a single conversation.
General enquiries: [email protected]. Write from the email address registered to your account, and include your username, the date and time of the issue and the transaction or bet reference. A screenshot usually saves a round of questions.
Phone
Support line: +880 9610 880088, open 24 hours a day. Please have your username to hand. We will never ask you for your password or for a one-time code over the phone.
Contact form
The contact form on the site asks for your name, your registered email address, your username, a subject category — account, deposit, withdrawal, bonus, betting, technical or complaint — and your message. You can attach a screenshot. Submitting the form creates a ticket and sends the reference to your email.
Telegram
Players who registered through Telegram can also reach the support team in the same channel they used to sign up.
Response Times
- Live chat — an agent normally joins within one to two minutes.
- Phone — answered immediately in most cases; longer during major cricket and football fixtures.
- Email and contact form — a reply within 24 hours, and usually much sooner.
- Verification documents — reviewed within one to three business days.
- Formal complaints — acknowledged within 24 hours, with a substantive answer within 14 days.
Department Contacts
- Account and general support — [email protected]
- Verification and documents — [email protected]
- Payments, deposits and withdrawals — [email protected]
- Complaints and disputes — [email protected]
- Privacy and data requests — [email protected]
- Account security and suspected unauthorised access — [email protected]
- Affiliates and partnerships — [email protected]
- Press and media — [email protected]
Before You Write
A few details resolve most cases on the first reply: your username, the exact time of the event, the amount and the wallet used for a payment, the bet or transaction reference, and the device and application version if the problem is technical. Never send us your password. We will never ask for it, and any message that does is not from Nagad88.
Complaints and Dispute Resolution
If something has gone wrong, raise it first with the support team so that it can be fixed quickly. If the answer does not resolve the matter, send a formal complaint to [email protected]. We acknowledge it within 24 hours, investigate using our server and transaction records and reply within 14 days. Where we need information from a payment provider or a game studio, we will tell you and keep you informed.
If you remain dissatisfied after our final response, you may escalate the case to our licensing authority, Gaming Curaçao, under licence number 365/JAZ, following the complaints procedure published by that authority. The full complaints route is set out in the Nagad88 Terms of Use.
Company and Licensing Details
Nagad88 operates under a gaming licence issued by Gaming Curaçao, licence number 365/JAZ.
Operator legal name: Aurora Holdings N.V.
Company registration number: 158321
Registered address: Abraham de Veerstraat 9, Willemstad, Curaçao
Responsible Gambling Support
If play stops being entertainment, our team can help straight away. Ask live chat or write to [email protected] to set a deposit limit, take a time-out or self-exclude for a fixed period or permanently — no explanation required. The Nagad88 Responsible Gambling page describes each tool, and we encourage anyone whose gambling is affecting their finances, work or family to speak to a qualified professional or a recognised support organisation as well.
21+. Gambling involves risk. Play responsibly and never wager money you cannot afford to lose.